Do customers notice your establishment?

Which offers are liked, which less?

How does your guest feel when visiting you?

Our independent, neutral test clients have experience in gastronomy and the hotel sector. They appraise your establishment by a given checklist. Their record starts with the first, for your client lasting, formative impression. Be it the reception on the website or in house. By means of further criteria, they get a significant picture of the present situation. They evaluate which benefits your customers think highly of – and which are in need of improvement. It speaks for itself that your staff will not feel harassed in any way.

Our detailed report proposes possibilities for improvement, with the goal to push your establishment. We could check on the implementation with further test visits if requested. We can train your staff with role plays.

How do they react when they have an unsatisfied customer in front of them? How do they behave on the phone?

Make the test and boost your potential.